Alarm Response

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For commercial and medium to high risk residential premises we always recommend and encourage our clients to consider a police response. In many cases it is an insurance company requirement.. A Police response requires the burglar alarm system to be connected to an ARC

Police services in the UK only respond to “confirmed” alarm signals from alarm systems allocated a Police Unique Reference Number (URN). The aim is to provide an effective alarm response to genuine Intruder and CCTV alarms, throughout Milton Keynes and the Home Counties.

Alphasec is a certified installer of home security Intruder and CCTV systems in accordance with the National Police Chiefs Council (NPCC) and will obtain URN for systems we have installed.

A halfway house between Police response and  and an Audible (Bells Only) Alarm. 

A monitored burglar alarm is essentially a burglar alarm system that is monitored 24/7 by a certified security monitoring provider, monitoring your system for any alarm activations, taking action on your behalf.

When an alarm is triggered, it will send a signal to an alarm receiving centre (ARC), whose operatives will carry out the necessary procedures prescribed by you., This might include contacting your preferred key holder (neighbour, friend or family member). Contacting a private key holding company or security guard or concierge service. 

NB: contacting the police is not an option pls refer to Lvl 1

When activated an ‘audible alarm’ sounds to alert and warn anyone in earshot, effectively relying on those that hear it to take appropriate action. 

Additionally, these can often be set up to provide "push notification" alerts to your phone usually via a "smart device". 

In some cases the sound of an alarm siren sounding and dependent on your location and the general risk, many customers find an audible (bells only) Alarm system is adequate for their needs and is sufficient to summon support or assistance from local neighbour and community. 

We believe this to be the entry level for low risk properties where you believe suitable and appropriate response can be achieved by raising an audible only alert.

It is estimated that 76% of British people admit to ignoring ringing home alarm systems. Its worth considering what happens if no-one’s there to action it?  

This is where alarm and CCTV systems are monitored for burglary, fire and other supervisory conditions. These centre's are highly secure, well-constructed buildings. They are staffed with central station operators who review and respond to system signals and alarm events.

Through the use of software, communications equipment and staff, Central Stations monitor events,  notifications & signals and take appropriate action when necessary, including dispatching police and fire as well as private emergency response services.

BT are  modernising the way they deliver phone and broadband services across the UK, moving from existing analogue and copper technologies to faster, more reliable, fibre broadband.

By December 2025, the traditional analogue phone network (the Public Switched Telephone Network, or PSTN) will reach the end of its life and newer digital technologies will take its place. 

This means that around 16 million lines and channels will need to be upgraded to alternative products

Police will not attend to a Level 3 alarm unless they are contacted by a witness to a crime taking place. Systems defined as  Level 3 status, must have been upgraded to meet the latest Police requirements before it can be eligible foe Level 1 Police Response. 

It is important to note that an alarm system reduced from Level 1 to Level 3 may affect insurance cover at the premises. 

NB: Level 2 has been withdrawn by most police constabularies